Privacy Policy

Last updated: 21 October 2026

1. Who we are

Penrose Bespoke is a bespoke furniture and kitchen business based in Lincoln, United Kingdom.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry or contact us through our advertising.

Contact details

- Business name: Penrose Bespoke

- Business address: 33 High Street, LN3 4AH

- Email: info@penrosebespoke.co.uk

- Website: https://www.penrosebespoke.co.uk

For data protection purposes, Penrose Bespoke is responsible for deciding how and why your personal information is used.

2. What information we collect

We may collect the following information when you contact us or enquire about our services:

- Your name.

- Your email address and telephone number.

- Your property address, where relevant to your project.

- Details of your kitchen, furniture or other bespoke project.

- Any additional information you choose to provide in your enquiry or subsequent communications.

- Basic website usage information collected through cookies or similar technologies, where applicable.

We may receive your information directly through our website contact forms, by email or telephone, or through Facebook and Instagram advertising forms.

3. How we use your information

We use your personal information to:

- Respond to your enquiries.

- Contact you personally to discuss your requirements.

- Prepare quotations and discuss potential projects.

- Provide our bespoke furniture and kitchen services if you become a customer.

- Keep appropriate records of our communications and transactions.

- Meet our legal and accounting obligations.

- Maintain the security and proper operation of our website.

We do not use your enquiry details to send unrelated marketing communications.

4. Our lawful basis for using your information

Under UK data protection law, we must have a lawful reason for processing your personal information.

Depending on the circumstances, we rely on the following lawful bases:

Legitimate interests: To respond to enquiries, communicate with potential customers and manage our business, where these interests do not override your rights and interests.

Contract: Where processing your information is necessary to provide a quotation at your request, take steps towards entering into a contract or fulfil an agreement with you.

Legal obligation: Where we need to retain or use information to comply with legal, tax or accounting requirements.

Consent: Where consent is legally required, such as for certain non-essential cookies or marketing activities.

5. Facebook and Instagram advertising

We advertise our services through Facebook and Instagram, which are operated by Meta Platforms.

If you submit an enquiry through one of our adverts, including an instant lead form, we may receive the personal information you provide, such as your name, email address, telephone number and project details.

We use this information to contact you personally about your enquiry and discuss your potential project.

Meta processes personal information in accordance with its own privacy policies and the settings and terms applicable to its services. We do not control all aspects of Meta's processing of your information.

If we use website advertising or analytics tools, such as the Meta Pixel, these may collect information about website visits and interactions, subject to applicable consent requirements and your privacy choices.

6. Sharing your information

We do not sell your personal information to third parties.

We do not share your enquiry details with third parties for them to use for their own unrelated marketing purposes.

However, we may need to share limited information with trusted service providers who help us operate our business, such as website hosting providers, email providers and business software providers. These providers may process information on our behalf where necessary to deliver their services.

We may also disclose information where required by law, to comply with legal obligations or to establish, exercise or defend legal claims.

Where third-party services process information outside the United Kingdom, the applicable international data transfer requirements and safeguards will be followed where required.

7. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

Enquiry information may be retained for a reasonable period after our last communication, so we can manage follow-ups and maintain appropriate business records.

If you become a customer, relevant records may be retained for longer to meet contractual, tax, accounting and legal requirements.

We periodically review the information we hold and securely delete or dispose of information when it is no longer needed, unless we are legally required to retain it.

8. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to what is necessary for business purposes. However, no method of electronic storage or transmission can be guaranteed to be completely secure.

9. Cookies and website tracking

Our website may use cookies and similar technologies to support its operation, remember preferences, measure website performance or support advertising.

Where required by law, we will ask for your consent before using non-essential cookies or similar tracking technologies.

You can manage your cookie preferences through the options made available on our website and through your browser settings. Disabling certain cookies may affect some website functionality.

If we use analytics or advertising tools, the information they collect will be handled in accordance with applicable data protection and cookie requirements.

10. Your data protection rights

Under UK data protection law, you may have the right to:

- Request access to the personal information we hold about you.

- Ask us to correct inaccurate or incomplete information.

- Request deletion of your personal information in certain circumstances.

- Ask us to restrict how we use your information in certain circumstances.

- Object to processing based on legitimate interests.

- Request a copy of certain information in a portable format, where applicable.

- Withdraw consent at any time where we rely on consent.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights or ask a question about how we handle your information, please contact us using the details provided in Section 1.

You also have the right to complain to the UK's Information Commissioner's Office (ICO) if you are concerned about how your personal information is being handled. Visit https://ico.org.uk/make-a-complaint/ for further information.

11. Third-party websites

Our website or advertising may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before providing them with personal information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, advertising practices or legal obligations.

The latest version will be published on our website, together with the date it was last updated.

13. Contact us

If you have any questions about this Privacy Policy or how Penrose Bespoke handles your personal information, please contact us using the details in Section 1.